Every call answered on the first ring. Even when you're under a house.
Collins Systems builds a custom AI receptionist that answers your business line when you can't, 24/7. It takes the caller's details, helps with emergencies, and sends you a summary within minutes.
The customer who reaches voicemail calls the next plumber.
When water's coming through the ceiling, people don't wait for a callback. They go down the list until someone picks up. Most owners are on a job, already on the phone, or off for the night when those calls come in.
How it works
You keep answering the calls you want. The receptionist picks up the ones you can't.
It answers as your business
Calls you don't pick up forward to your receptionist, which greets callers by your company name, in a friendly, natural voice.
It gets the details
Name, callback number (read back to confirm), service address and the problem. For active leaks, it walks the caller through shutting off the water.
You get a summary
Within minutes you have everything you need to call back with the job already in front of you, and get there before the next plumber does.
What's included
Built for your business, set up with you, and managed for you.
- A receptionist trained on your services, hours and service area
- Answers 24/7, including nights, weekends and holidays
- Emergency guidance for leaks and water heaters
- Never quotes prices or promises arrival times
- A summary of every call, sent to you within minutes
- Call forwarding set up with you, with no new phone number for customers
- Live about a week after your onboarding form
- Updates to hours and services included
Questions
Will my customers know it's not a person?
It sounds natural and handles the conversation like a friendly receptionist. If a caller asks directly, it says it's the virtual assistant for your business.
Do I have to stop answering my own phone?
No. The standard setup only picks up when you don't answer after a few rings, so you still take every call you want.
What happens to my customer information?
It's yours. We never sell or share your callers' information, and we never contact or market to your customers. See our Privacy Policy.
Does it quote prices or book jobs?
It never quotes prices or diagnoses problems. It collects everything you need and sends it to you. Calendar booking can be added later.
How long does setup take?
About a week after you send back a short onboarding form. We do a test call together before it goes live.
Am I locked into a contract?
No. The monthly service can be cancelled with 30 days' notice.
Hear it answer as your business
In 15 minutes, you'll call a live demo yourself and see exactly what your customers would hear.
Book a demoOr email william@collinssystems.com